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Welcome to iLearn Help for Learners
Frequently Asked Questions
General FAQ
General
Which issues should I contact my Enrollment/Registrar's Office for help with?
Which issues should I contact my instructor for help with?
How do I change my name in iLearn?
Login
I am receiving a message that my account has been locked, what does this mean?
Where can I find my username?
I have accessed iLearn Learning Environment before but now I am unable to login, what do I do?
This is my first time attempting to access iLearn Learning Environment and I am unable to login, what do I do?
Enrollment
How do I drop or unenroll from a course?
I enrolled in the wrong course, what do I do?
I enrolled in an active course today, why don't I see it displayed in iLearn Learning Environment when I sign in?
A course I'm enrolled for no longer appears in my list of available courses, what do I do?
Email
Where can I find my Instructor's email?
I am unable to login to my school email portal (not iLearn), what do I do?
Why can I only see some emails in my inbox?
How can I forward my D2L emails to another account?
I get a "Not Authorized" error trying to access my Email, what do I do?
I cannot access my email inbox, I can only send emails.
Content
A Content module I'm looking for is missing, what do I do?
I'm having trouble understanding assignment expectations, instructions, grading schemes, etc., where can I get help/clarification?
Why am I getting an error message when attempting to access a Content link?
Why are audio and video lectures in Content modules not playing?
Why are YouTube videos and other embedded media using Insert Stuff not working/loading?
How do I download content?
How do I print content?
How do I make the font size bigger?
Who do I contact about specific details or questions about course material?
Why can't I click on certain/any content topics?
Courses
When do courses start?
Why is a course I unenrolled from still showing up in iLearn Learning Environment?
The wrong course is showing in iLearn Learning Environment, what do I do?
Why is a course I'm registered for not visible in iLearn Learning Environment when I sign in?
How do I access a course?
How do I pin courses to the top of the Select a Course list?
Discussions
Why are discussion posts not formatting correctly when I copy content over from another source?
The discussion topic is missing, what do I do?
Why can't I delete my discussion posts?
Why is the discussion's "Post" button missing?
Why am I unable to post in a discussion I have access to?
Why can't I access a discussion post?
What's the difference between a discussion thread and topic?
How do I add a picture to a discussion post?
Why is the Equation Editor not working properly?
Why can't I copy/paste?
There is no restriction on the discussion topic but I receive an Error message when trying to access it
How do I see rubric feedback for a discussion?
Assignments
How do I delete an Assignments submission?
Why are there no assignment submission folders available to submit to?
How do I submit to Assignments?
How do I confirm that a submission was made to an assignments submission folder?
Why am I getting an "Error: Not Authorized" message when trying to access an assignment submission folder?
Why am I getting an "Error: Not Authorized" message when trying to access an assignment submission folder from the Content area?
The upload window is blank, what do I do?
My file will not finish uploading, what should I do?
Quizzes
What should I do if answers stop saving in the middle of a quiz?
What should I do if the Save button is unresponsive when I try to save my answers at the very end and only have one quiz attempt?
Why can't I access the next quiz attempt?
I lost connection to the Internet/the page froze while I was taking a quiz, what do I do?
Why can't I access a quiz?
Why am I unable to submit a quiz?
How can I view my past quiz submissions?
How do I request additional quiz attempts?
Grades and Feedback
Where do I go to see my final grades?
Where do I go to view feedback for quizzes, assignments, and discussions?
Why can't I see my grade?
Why does my grade say "Dropped"?
Who do I contact about grade inquiries for assignments, discussions, etc.?
3rd Party Tools
I'm having trouble using the Respondus LockDown Browser, what do I do?
I'm having trouble accessing other Course-related content, what do I do?
Mobile
A video is not playing on my Apple iPad® or Apple iPhone® mobile digital device, what do I do?
Where do I go for help with iLearn Binder?
I cannot upload documents from my Apple iPad® mobile device to assignment submission folders
iLearn Tools
Course Content
Calendar
Calendar interface overview
Subscribe to a calendar
Import a calendar from your computer
Change Calendar settings
Content
Content tool overview for learners
Print a content topic
Video Note
Create and insert a video note in HTML Editor
Reuse video notes
Create a video note attachment
Access content using ReadSpeaker® docReader integration
View overdue Content topics
Collaboration and Communication
Blog
Create a blog
View your own blog
Write a blog entry
Edit blog entries
Find and follow other users' blogs
Add blog comments
Delete blog comments
Chat
Create a personal chat
Change your chat settings
Manage chat history
Add or remove users from a chat
Classlist
Find and contact other learners in your course
Discussions
Create a discussion thread
Reply to a discussion thread
Change discussion settings
Subscribe to a discussion
Unsubscribe from notifications
Email
Email overview
Locker
What is a locker?
Find other learner's shared locker files
Announcements
Announcements overview
Subscribe to an Announcements RSS feed
Enable notifications in Announcements
iLearn Wiggio
About iLearn Wiggio
Start a conversation in iLearn Wiggio
Update your profile
Add contacts to iLearn Wiggio
Create a group
Add a member to a group
Create a subgroup
Find your group email address
Find your group password
Edit group settings
Post files to iLearn Wiggio
Post an event to iLearn Wiggio
Post a to-do list to iLearn Wiggio
Post a poll to iLearn Wiggio
Post a meeting to iLearn Wiggio
About virtual meetings
Attend a virtual meeting
Assessments
Awards
About My Awards
Viewing My Awards
About new award notifications
About award expiry notifications
Sharing earned awards
Assignments
What is Assignments?
Submit assignments
View feedback in Assignments
Understanding due dates and end dates
Quizzes
Take a quiz
Rubrics
How rubrics relate to your grade
Self Assessments
Complete a self assessment
Why can't I change or delete a self assessment?
Surveys
Why can't I create a survey?
Anonymous participation in a survey
User Progress
User Progress overview
Reasons to use the User Progress tool
Accessibility in iLearn Learning Environment
About Web Accessibility at D2L
Accessibility for Learning
Accessibility Features for Screen Readers
Using personal settings with assistive technology
Optimizing personal account settings for assistive technology
Navigating the iLearn Learning Environment
Logging in to iLearn Learning Environment using assistive technology
Logging out of iLearn Learning Environment using assistive technology
Understanding site organization using assistive technology
My Home
Course Home
Landmarks
Understanding the general page layout
Using the navigation area with assistive technology
Using headings and ARIA landmarks with assistive technology
Using tool navigation links and action buttons with assistive technology
Using context menus with assistive technology
Using tables with assistive technology
Using Forms with assistive technology
Reading Equations outside of Forms Mode with assistive technology
Using treeviews and frames with assistive technology
Using help text with assistive technology
Using Expandable and Collapsible areas with assistive technology
Using Load More links with assistive technology
Using pop-ups with assistive technology
Using Search with assistive technology
Understanding the Calendar Page layout
Using calendar view modes
Using the default calendar
Using the calendar selector
Navigating iLearn Learning Environment using a keyboard
Using keyboard navigation
Using browser access keys
Navigating the HTML Editor with a keyboard
Navigating the iLearn Capture portal
Accessibility features for low-vision users
Using Magnifier and zoom functionality
iLearn Apps
Brightspace Pulse
What is Brightspace Pulse?
Brightspace Pulse platform requirements
Getting started
Log in to Brightspace Pulse
Brightspace Pulse interface overview (iOS)
Brightspace Pulse interface overview (Android)
Log out of Brightspace Pulse
Using Brightspace Pulse
Activity categories in Brightspace Pulse
Viewing and editing activities
Filter by courses and activities
Edit a course name
Add an activity
Mark an activity as complete
Viewing updates
Discussions in Brightspace Pulse
Read and rely to discussion threads
Troubleshooting
iLearn Binder™
Binder for Mobile & Tablet
Binder Basics
About iLearn Binder
How iLearn Binder works
About document storage limits
About iLearn Binder accessibility
Supported document types
Legal notice
Log in to or out of iLearn Binder
Create a connection to iLearn Learning Environment
Managing documents in iLearn Binder
Add a document
Create a collection
Move a document to a collection
Delete a document
Annotate a document
Manage an annotation
Share a document with other apps
Binder for Web
Binder Basics
About iLearn Binder
How iLearn Binder works
About document storage limits
About iLearn Binder accessibility
Supported document types
Legal notice
Create an account
Log in to or out of iLearn Binder
Connect an account to iLearn Binder
Change your password
Adding and navigating documents in Binder Web
View and navigate within a document
Add content to iLearn Binder
Sort and filter documents
Change the status of a document
Rename or delete a document
Creating and managing collections and annotations
Mark up a document
Delete document mark up
Create a collection of documents
Rename, update, or delete a collection
Brightspace Assignment Grader
iLearn platform requirements
Browser
Supported Files for Course Content
iLearn guides
iLearn videos
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