• Welcome to iLearn Help for Learners
  • Frequently Asked Questions
    • General FAQ
    • General
      • Which issues should I contact my Enrollment/Registrar's Office for help with?
      • Which issues should I contact my instructor for help with?
      • How do I change my name in iLearn?
    • Login
      • I am receiving a message that my account has been locked, what does this mean?
      • Where can I find my username?
      • I have accessed iLearn Learning Environment before but now I am unable to login, what do I do?
      • This is my first time attempting to access iLearn Learning Environment and I am unable to login, what do I do?
    • Enrollment
      • How do I drop or unenroll from a course?
      • I enrolled in the wrong course, what do I do?
      • I enrolled in an active course today, why don't I see it displayed in iLearn Learning Environment when I sign in?
      • A course I'm enrolled for no longer appears in my list of available courses, what do I do?
    • Email
      • Where can I find my Instructor's email?
      • I am unable to login to my school email portal (not iLearn), what do I do?
      • Why can I only see some emails in my inbox?
      • How can I forward my D2L emails to another account?
      • I get a "Not Authorized" error trying to access my Email, what do I do?
      • I cannot access my email inbox, I can only send emails.
    • Content
      • A Content module I'm looking for is missing, what do I do?
      • I'm having trouble understanding assignment expectations, instructions, grading schemes, etc., where can I get help/clarification?
      • Why am I getting an error message when attempting to access a Content link?
      • Why are audio and video lectures in Content modules not playing?
      • Why are YouTube videos and other embedded media using Insert Stuff not working/loading?
      • How do I download content?
      • How do I print content?
      • How do I make the font size bigger?
      • Who do I contact about specific details or questions about course material?
      • Why can't I click on certain/any content topics?
    • Courses
      • When do courses start?
      • Why is a course I unenrolled from still showing up in iLearn Learning Environment?
      • The wrong course is showing in iLearn Learning Environment, what do I do?
      • Why is a course I'm registered for not visible in iLearn Learning Environment when I sign in?
      • How do I access a course?
      • How do I pin courses to the top of the Select a Course list?
    • Discussions
      • Why are discussion posts not formatting correctly when I copy content over from another source?
      • The discussion topic is missing, what do I do?
      • Why can't I delete my discussion posts?
      • Why is the discussion's "Post" button missing?
      • Why am I unable to post in a discussion I have access to?
      • Why can't I access a discussion post?
      • What's the difference between a discussion thread and topic?
      • How do I add a picture to a discussion post?
      • Why is the Equation Editor not working properly?
      • Why can't I copy/paste?
      • There is no restriction on the discussion topic but I receive an Error message when trying to access it
      • How do I see rubric feedback for a discussion?
    • Assignments
      • How do I delete an Assignments submission?
      • Why are there no assignment submission folders available to submit to?
      • How do I submit to Assignments?
      • How do I confirm that a submission was made to an assignments submission folder?
      • Why am I getting an "Error: Not Authorized" message when trying to access an assignment submission folder?
      • Why am I getting an "Error: Not Authorized" message when trying to access an assignment submission folder from the Content area?
      • The upload window is blank, what do I do?
      • My file will not finish uploading, what should I do?
    • Quizzes
      • What should I do if answers stop saving in the middle of a quiz?
      • What should I do if the Save button is unresponsive when I try to save my answers at the very end and only have one quiz attempt?
      • Why can't I access the next quiz attempt?
      • I lost connection to the Internet/the page froze while I was taking a quiz, what do I do?
      • Why can't I access a quiz?
      • Why am I unable to submit a quiz?
      • How can I view my past quiz submissions?
      • How do I request additional quiz attempts?
    • Grades and Feedback
      • Where do I go to see my final grades?
      • Where do I go to view feedback for quizzes, assignments, and discussions?
      • Why can't I see my grade?
      • Why does my grade say "Dropped"?
      • Who do I contact about grade inquiries for assignments, discussions, etc.?
    • 3rd Party Tools
      • I'm having trouble using the Respondus LockDown Browser, what do I do?
      • I'm having trouble accessing other Course-related content, what do I do?
    • Mobile
      • A video is not playing on my Apple iPad® or Apple iPhone® mobile digital device, what do I do?
      • Where do I go for help with iLearn Binder?
      • I cannot upload documents from my Apple iPad® mobile device to assignment submission folders
  • iLearn Tools
    • Course Content
      • Calendar
        • Calendar interface overview
        • Subscribe to a calendar
        • Import a calendar from your computer
        • Change Calendar settings
      • Content
        • Content tool overview for learners
        • Print a content topic
      • Video Note
        • Create and insert a video note in HTML Editor
        • Reuse video notes
        • Create a video note attachment
      • Access content using ReadSpeaker® docReader integration
      • View overdue Content topics
    • Collaboration and Communication
      • Blog
        • Create a blog
        • View your own blog
        • Write a blog entry
        • Edit blog entries
        • Find and follow other users' blogs
        • Add blog comments
        • Delete blog comments
      • Chat
        • Create a personal chat
        • Change your chat settings
        • Manage chat history
        • Add or remove users from a chat
      • Classlist
        • Find and contact other learners in your course
      • Discussions
        • Create a discussion thread
        • Reply to a discussion thread
        • Change discussion settings
        • Subscribe to a discussion
        • Unsubscribe from notifications
      • Email
        • Email overview
      • Locker
        • What is a locker?
        • Find other learner's shared locker files
      • Announcements
        • Announcements overview
        • Subscribe to an Announcements RSS feed
        • Enable notifications in Announcements
      • iLearn Wiggio
        • About iLearn Wiggio
        • Start a conversation in iLearn Wiggio
        • Update your profile
        • Add contacts to iLearn Wiggio
        • Create a group
        • Add a member to a group
        • Create a subgroup
        • Find your group email address
        • Find your group password
        • Edit group settings
        • Post files to iLearn Wiggio
        • Post an event to iLearn Wiggio
        • Post a to-do list to iLearn Wiggio
        • Post a poll to iLearn Wiggio
        • Post a meeting to iLearn Wiggio
        • About virtual meetings
        • Attend a virtual meeting
    • Assessments
      • Awards
        • About My Awards
        • Viewing My Awards
        • About new award notifications
        • About award expiry notifications
        • Sharing earned awards
      • Assignments
        • What is Assignments?
        • Submit assignments
        • View feedback in Assignments
        • Understanding due dates and end dates
      • Quizzes
        • Take a quiz
      • Rubrics
        • How rubrics relate to your grade
      • Self Assessments
        • Complete a self assessment
        • Why can't I change or delete a self assessment?
      • Surveys
        • Why can't I create a survey?
        • Anonymous participation in a survey
      • User Progress
        • User Progress overview
        • Reasons to use the User Progress tool
    • Accessibility in iLearn Learning Environment
      • About Web Accessibility at D2L
      • Accessibility for Learning
      • Accessibility Features for Screen Readers
      • Using personal settings with assistive technology
        • Optimizing personal account settings for assistive technology
      • Navigating the iLearn Learning Environment
        • Logging in to iLearn Learning Environment using assistive technology
        • Logging out of iLearn Learning Environment using assistive technology
        • Understanding site organization using assistive technology
          • My Home
          • Course Home
          • Landmarks
        • Understanding the general page layout
          • Using the navigation area with assistive technology
          • Using headings and ARIA landmarks with assistive technology
          • Using tool navigation links and action buttons with assistive technology
          • Using context menus with assistive technology
          • Using tables with assistive technology
          • Using Forms with assistive technology
          • Reading Equations outside of Forms Mode with assistive technology
          • Using treeviews and frames with assistive technology
          • Using help text with assistive technology
          • Using Expandable and Collapsible areas with assistive technology
          • Using Load More links with assistive technology
          • Using pop-ups with assistive technology
          • Using Search with assistive technology
        • Understanding the Calendar Page layout
          • Using calendar view modes
          • Using the default calendar
          • Using the calendar selector
      • Navigating iLearn Learning Environment using a keyboard
        • Using keyboard navigation
        • Using browser access keys
        • Navigating the HTML Editor with a keyboard
        • Navigating the iLearn Capture portal
      • Accessibility features for low-vision users
      • Using Magnifier and zoom functionality
  • iLearn Apps
    • Brightspace Pulse
      • What is Brightspace Pulse?
      • Brightspace Pulse platform requirements
      • Getting started
        • Log in to Brightspace Pulse
        • Brightspace Pulse interface overview (iOS)
        • Brightspace Pulse interface overview (Android)
        • Log out of Brightspace Pulse
      • Using Brightspace Pulse
        • Activity categories in Brightspace Pulse
        • Viewing and editing activities
        • Filter by courses and activities
        • Edit a course name
        • Add an activity
        • Mark an activity as complete
        • Viewing updates
        • Discussions in Brightspace Pulse
        • Read and rely to discussion threads
      • Troubleshooting
    • iLearn Binder™
      • Binder for Mobile & Tablet
        • Binder Basics
          • About iLearn Binder
          • How iLearn Binder works
          • About document storage limits
          • About iLearn Binder accessibility
          • Supported document types
          • Legal notice
        • Log in to or out of iLearn Binder
        • Create a connection to iLearn Learning Environment
        • Managing documents in iLearn Binder
          • Add a document
          • Create a collection
          • Move a document to a collection
          • Delete a document
          • Annotate a document
          • Manage an annotation
          • Share a document with other apps
      • Binder for Web
        • Binder Basics
          • About iLearn Binder
          • How iLearn Binder works
          • About document storage limits
          • About iLearn Binder accessibility
          • Supported document types
          • Legal notice
        • Create an account
        • Log in to or out of iLearn Binder
        • Connect an account to iLearn Binder
        • Change your password
        • Adding and navigating documents in Binder Web
          • View and navigate within a document
          • Add content to iLearn Binder
          • Sort and filter documents
          • Change the status of a document
          • Rename or delete a document
        • Creating and managing collections and annotations
          • Mark up a document
          • Delete document mark up
          • Create a collection of documents
          • Rename, update, or delete a collection
    • Brightspace Assignment Grader
  • iLearn platform requirements
    • Browser
    • Supported Files for Course Content
  • iLearn guides
  • iLearn videos