Symptoms:
- Save button is unresponsive.
- User has not been saving their answer throughout the quiz.
- Only one quiz attempt allowed.
Resolution:
If you only have one quiz attempt, refreshing the page or clearing the cache to fix this issue is not effective as answers that have not been saved to this point will be erased. Moreover, if there is a time limit on the quiz, by the time the questions are re-entered, the time limit may expire. Instead, if the Save button becomes unresponsive on a one-attempt quiz, you can duplicate the tab of your browser which will refresh your page and make the button responsive again but it will also save your answers:
Internet Explorer 10:
- Right-click on the original tab where the Save button is unresponsive.
- Select Duplicate Tab or press Ctrl+K.
Mozilla Firefox:
- Press and hold Ctrl, and then drag the original tab with your mouse to the left or right-side of the original tab.
- Once the duplicate tab has been positioned accordingly, release Ctrl and the mouse at the same time.
Google Chrome:
- Right-click the original tab where the Save button is unresponsive.
- Select Duplicate.
Safari:
- If not currently installed, install the Duplicate Tab Button extension found on the Apple Safari Extensions website.
- Once installed, go back to the original tab and click the newly installed Duplicate Tab button.
If the Save button stops saving answers in the middle of a quiz, click here.