What should I do if answers stop saving in the middle of a quiz?

Symptoms:

• Questions no longer saving in the middle of a quiz.
• User has been saving answers as they complete each question

Cause:

• User has lost their "session."
• User has been disconnected with the server.
• The form data saved on the quiz no longer moves to the server when the user clicks on the save button.

Resolution:

As long as time remains on the quiz:

1. Open an alternate internet browser.
2. Log in to iLearn Learning Environment.
3. Go back to the course.
4. Continue the quiz.
5. When completed, click Submit.

If you do not want to use an alternate browser:

1. Write out answers of questions that have not been saved.
2. Clear the cache file (Temporary Internet Files and History).
3. Close the browser.
4. Open a new browser window.
5. Log in to iLearn Learning Environment.
6. Go back to the course.
7. Continue the quiz.
8. Click Submit.

If the Save button becomes unresponsive when trying to save answers at the end of a quiz, click here.