Troubleshooting Brightspace Pulse

I cannot find my organization or school when I search

If your organization or school does not display in the list when you search, you can add it manually using its URL. This field is available when there are zero search results or if you choose to disable your mobile device's geolocation service.

I cannot connect Brightspace Pulse to my school or organization

If you cannot connect to your school or organization, the problem could be:

• Your school or organization has turned off access. You can contact them to find out.
• You entered your ID or password incorrectly. Try again.
• Your school or organization is using a Brightspace platform version that is incompatible with Brightspace Pulse.

I cannot see the courses that I am enrolled in

It's possible that the courses you're enrolled in haven't started yet or they don't have any dates associated with them.

I don't see any updates in the Updates tab or I cannot access my course documents, announcements, grades, etc.

When you initially log in to Brightspace Pulse, no course content updates appear until new updates come from Brightspace Learning Environment; however, introductory updates appear. The Brightspace Pulse app provides you with updates when announcements are created in your courses and when you receive new grades from your instructors.

Percentage values don't appear for any of my activities

While Brightspace Pulse can retrieve data from your courses in Brightspace Learning Environment, it cannot determine percentage values for individual activities. Percentage values must be manually added by learners in Brightspace Pulse.

I don't see updated course content in the Updates tab

Course content updates only appear in the Updates tab if the instructor checks the Notify students that the content has changed option for the updated content in Brightspace Learning Environment. Contact your instructor for more information.