The chat’s archive stores each chat session, where you can view it at a later time.
The system archives a chat session once all chat members leave the room or after more than 20 minutes of inactivity. Chats appear in the Chat Sessions list.
On the navbar, click Chat.
On the Chat List page, from the context menu beside the chat you want to view, click View Sessions.
In the Start Date column, click the link.
When you are done reviewing the session, click Done.