Jack Swaim
Director, Quality
Imaging and Printing Group
Hewlett-Packard Company

Jack Swaim is responsible for leading product and process quality management for all parts of HP's Imaging and Printing business. Jack and his team work with 20 thousand associates while focusing on improving customer and business results to benchmark levels. Previously he led HP's “breakthrough” service strategy for multifunction printers. In prior roles he led process excellence for HP and was part of business unit leadership teams' improving processes and results. These businesses ranged from large-scale computer systems to commercial PC's. He joined HP in 1999.

Jack began his career at Xerox Corporation, where he worked for more than 20 years in a range of line and staff assignments spanning sales, marketing, service delivery, strategy, and financial operations. As VP, Business Strategy, he was instrumental in Xerox's winning the Malcolm Baldrige National Quality Award in 1989. Beginning in 1993, he led the customer and business improvement strategy and its deployment as Corporate VP-Quality at the Cummins Engine Company, the world's largest manufacturer of diesel engines over 200 horsepower. Cummins was a Baldrige Award finalist in 1997.

Swaim volunteered as a senior and alumni examiner for nine years in the Baldrige program. He holds a BS in Mechanical Engineering from MIT, and an MBA from the Graduate School of Business at Stanford University . He also serves on advisory boards for graduate schools of business at two universities.