Stephen Hoisington

Steven H. Hoisington is the Senior Vice- President of Organizational Excellence and Quality at Exel, Ltd. in Bracknell, England. Exel, a FTSE 100 company with 109,000 Associates and sales of USD $11B, the global leader in contract logistics and freight forwarding. He is responsible for defining and deploying a global continuous improvement and quality strategy . Responsibilities under this strategy include performance measurement and management, deployment of initiatives such as Six Sigma and Lean, ISO 9000 and global agency registration, customer satisfaction management and measurement, global process definition and deployment, and reduction in waste and variation. Steve is the former Vice President of Quality at Johnson Controls, Inc. in Milwaukee, Wisconsin. Prior to joining Johnson Controls, Steve managed Quality and Customer Satisfaction at IBM. He has served as a senior Baldrige examiner for unprecedented 12 years, is a certified Six Sigma Black Belt, and recently coauthored 2 books entitled: Customer Centered Six Sigma and Implementing Strategic Change . He is member of the Institute of Industrial Engineers, American Society for Quality and serves as the chair on the board of directors for the Wisconsin Forward (Quality) Award.