Change the status of an agent


You can enable and disable agents individually or in bulk easily on the Agent List page. Disabled agents display an The disable carrier icon Agent is not enabled icon by their name.

  1. On the navbar, click The edit course admin icon Course Admin.
  2. Click The intelligent agent navbar icon Intelligent Agents.
  3. On the Agent List page, do one of the following:
    • To enable an agent, select the check box for any agent you want to enable and click the The checkmark icon Enable link.
    • To disable an agent, select the check box for any agent you want to disable and click the The disable carrier icon Disable link.