Help Central

Getting Started

• New Students
• New Faculty and Staff
• Change your passwords online (for PC Lab/Inbox Email, TTU Domain/Exchange Email and others)
• Administrative Systems Support Home Page  (Faculty/staff help with SIS, FRS, HRS)

Email Help

• FAQs about inbox.tntech.edu (student email accounts)
• Why does my login to my email account fail? 
  • New students must change their initial PC Lab email password from their SS number to something else
  • New faculty users must change their initial TTU Domain password.  For web access to your email use http://rim.tntech.edu
• How do I select a strong password?
• What do I do if my name changes and I would like my username changed?
• What happens to my email if I withdraw from the university?
• Why am I no longer receiving any email?
• Who can help me with my questions? 
  • Students:  University PC Lab Helpdesk (372-3975, CH313)
  • Faculty/Staff:  MicroSupport@tntech.edu (372-6315, CH227)

Hardware Information

• How can I get a discount on Dell Products?
• What system are you currently recommending for purchase by campus offices?
• Where do I report a hardware problem for a campus machine?  Call Operations at 372-3388.
• Where can I get information on local providers of computer repairs?  Call MicroSupport at 372-6315.

Software Information

• How can I request software for my TTU machine? (Faculty and Staff only, TTU Domain log in)
• What are the prices for software for TTU owned computers?
• What are the prices for Microsoft software for student use and faculty home use?
• What are the prices for Adobe software for student use and faculty home use?
• Where can I get information on student pricing for selected technical software packages?

Macintosh Help

• Apple Computer web site

PC Lab Help

• What is the TTU U: drive in the PC Labs?
• What are the PC Lab hours and locations?
• What PC Lab computers are available?

Protecting your computer

• Security Tips
• Recommended Encryption Methods at TTU
• Antivirus Information for TTU Students
• ResNet Virus/Worm Help
• FAQ about Viruses and Worms

Training Help

• What free short courses for students, faculty, and staff are available?
• ITS tutorials and documentation  (Information on a variety of software from Microsoft Office to Maple, SPSS, etc.)

VMS Help

• VMS Help Gateway

• Guidelines for Publishing on TTU Web Sites
• For Faculty:  Technology Institute
• ITS Documents:  Maintaining Web Sites

Wireless Network

• How do I access the campus wireless network?