There are issues with the following features: (Known Issues List and work arounds)

• Editing Content - specifically web pages
• iLearn Email - notifying of New Messages, Address Book, and Pop Up Blockers limiting functionality
• Dropbox - cannot create Conditional Releases, cannot leave a graded score
• Grades - in a Points System the category can only distribute 10 points across Items inside of it
• Quizzes - point values for questions are scored correctly, but decimals are rounded up in student displays

There is no direct way to copy a schedule from one semester to the next, however we have come up with a work around so that you can apply schedule events from one semester to the next. Please follow these steps.

1. Log in
2. Go to your Course Home page
3. Click on schedule
4. Click on a date/event from the previous semester that has something on it.
5. Click the edit icon for that item and change the date to your new semester's course schedule.
6. Save and then repeat for each date that has something on it that you wish to move to the next semester.

This will cause you to change all the events from the previous semester and there will no longer be any records of these dates in iLearn for the previous semester. This should save you some typing, but it will require some work to set each date.

Students are removed from iLearn automatically. It takes approximately 48 hours for most students to be removed from iLearn once the Drop has been processed. There is a limitation within SIS that can allow a student to be removed from your course in SIS, but not in iLearn.  It has to do with the different ways students can be removed from SIS. If the extra students in the Grade book are a problem we have developed a work around that allows you to display your Grade book without these extra students. We are still developing a programmatic fix, but in the mean time you can try this:

1. Go to Classlist
2. Click Manage Groups and Sections
3. Click Add Group Type
4. For the "Group Type Name:" type in "Groups"
5. In the "Enrollment Style:" drop down menu choose "# of Groups - No auto enrollment"
6. In the "Enrollment Quantity:" box type a 1 (one) or the number of groups you want students separated into
7. Click Add
8. On the new screen click the icon
9. Check every box for all the students you want to be in the group (either registered or not registered) and at the bottom of the screen click update.
10. Go to the Grades tool
11. In the "View By:" drop down menu choose "Groups"
12. Let the page automatically refresh and then in the "Groups:" drop down menu choose the Group 1 or whatever you named your groups

This will only show students that are still in the Sections and you should no longer be distracted by deleted students' names in the Grades tool.

We hope to have our Enrollment processes set up to account for this SIS limitation soon.

If a student drops a course mid semester, is his/her information saved?

A student's information, including all the course material he/she submitted and record of grades is archived in the iLearn system as per TTU Policy.

How do my students get enrolled into my iLearn course? Do I have to enter them?

Students are enrolled by the Administrator on the first day of class.

If an iLearn course is created after the semester begins, are students automatically registered?

Once the course is set up the students will be enrolled by the Administrator.

What tools are loaded onto the navigation bars when the iLearn course is created?

When a course is created, the standard links/tools that will be loaded onto the blue course navigation bar are Course Home, Chat, Checklist, Classlist, Content, Discussions, Dropbox, FAQ, Glossary, Grades, Journal, Quizzes, Survey, and Edit Course. The red navigation bar will include My Home, iLearn Email, Locker, iLearn Help, and Logout along with the course name. Instructors can modify the blue navigation bar to suit their instructional needs. For standardization of course appearance purposes, we request that instructors not modify the red navigation bar.

Can a person be logged into iLearn more than one time simultaneously?

Yes, there are no limits as to how many simultaneous sessions one user can conduct.

What are the different roles associated with iLearn and what access/authorization do each of them have?

A description of the various iLearn roles and the authorization they have within the iLearn environment are located at The Role Switch Tool

There is a visiting scholar in my department and I want him/her to have access to my iLearn course site. How do I get that?

Send an email to ilearn@tntech.edu to request a guest be added to your course.

I sometimes hear beeps or other sounds when I'm in iLearn or when I first log in. What do the sounds mean?

As the Instructor how can I view my iLearn course through the eyes of my student?

The following link Role Switch Tool will provide a description and instructions on how to view your course from a student's view.

If you are unable to log on to iLearn, then perform the following tasks:

1. Conduct a browser check to verify that your computer system is up to date with the latest software upgrades.

2. Verify that you are logging in using a PC Lab user account.

3. Check the http://www.tntech.edu/ilearn website location for any announcements regarding 'Scheduled or Unscheduled' downtimes.

If you have a question you would like us to consider for this section, please email ilearn@tntech.edu Please be as specific as possible when asking a question.