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What is Helpdesk?

Helpdesk Consultants are responsible for the supervision of a lab and provide support for hardware and software issues. Consultants also handle phone support for the campus and help out with general support of the other ITS staff.

Who works Helpdesk?

There is no "typical Helpdesk worker." There are graduate and undergraduate students from several majors, including Computer Science, Engineering, Business, English, Psychology, and Fine Art.  A technical major is NOT required to work Helpdesk.  Many of the student workers are assigned via the Work Study or Work Scholarship programs through Financial Aid.

What are the requirements to work Helpdesk?

The primary requirements for Helpdesk workers are good interpersonal skills and a broad base of knowledge on computing at TTU.  Helpdesk workers are not expected to know all of the answers; they must be able to find answers quickly and efficiently with a minimum of inconvenience to the user. Specifically, the following technical skills are important:

  • A working knowledge of student login procedures for PC Labs, ResNet, iLearn, Eagle Online.
  • Familiarity with Windows and Windows applications.

A 2.0 cumulative QPA is required. We prefer applicants to have been at TTU for at least two semesters and plan to be at TTU for at least two more semesters, but other applicants may be accepted based on our needs and the applicant's skills.

How do I apply for a Helpdesk position?

  1. Submit a resume to Elaine Wells, CH311, or via campus mail to Attn:  Elaine Wells, Box 5071.
  2. Include your local address and phone, email address, current QPA, and relevant work and educational experience.
  3. If requested, an interview may be arranged.

Applications are always accepted, however, Fall 2008 is fully staffed at this time.

What happens if I'm hired?

New Helpdesk Consultants spend the first semester as Helpdesk Trainees.  The beginning pay rate for all entry-level HelpDesk workers (Trainee) is minimum wage, which is currently $6.55 per hour.  Helpdesk Consultants are granted early registration times, and other benefits while creating a solid work history for your resume.

Who can I talk to for more information?

All questions and paperwork can be referred to:
Elaine Wells
Clement Hall 311
e-mail: ewells@tntech.edu